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PRIVACY Policy

Privacy Policy

TEAM IM respects the privacy of every individual whose personal information it handles. This Privacy Notice explains how TEAM IM collects, stores and uses personal information that it gathers through its website, sylsearch.com (the “Site”) or when it otherwise has contact with you.

For the purposes of applicable legislation, including the EU General Data Protection Regulation, as amended or supplemented (the “Data Protection Laws”), and the New Zealand Privacy Act 1993, TEAM IM is the controller of personal information collected through the Site.

TEAM IM is fully committed to ensuring all personal information and/or data it collects and handles complies with applicable privacy laws.

This Privacy Policy applies only to external personal information and/or data provided by customers, contractors, suppliers and other external third parties that TEAM IM interacts with.

This Privacy Policy applies to all of TEAM IM's entities and its affiliated entities in countries in which TEAM IM operates and is subject to the applicable privacy laws in the jurisdiction where the entity operates. It sets out TEAM IM’s policy on the management of personal information that it may receive or collect.

Personal information and/or data for the purpose of this policy is defined as “any information or opinion about an individual, whether true or not”.

What Personal Information does TEAM IM collect, from Whom and for what Purpose?

TEAM IM will only collect personal information that is necessary for its functions and activities by lawful means. The following types of personal information may be collected:

TEAM IM Affiliates, Contractors and Suppliers

Personal information about TEAM IM affiliates, contractors and suppliers, e.g. name, contact details and payment details. This information is collected so that we may contact them in relation to their services and/or products. We may also collect information from third parties relating to the performance of services and/or products. This information is collected for the purposes of monitoring or assessing the performance of services and/or products.

Customers

Personal information about TEAM IM customers, e.g. name, contact details and billing details, is collected either directly from our customers, via our website or from attending conferences or by direct contact. This information is used for our business functions and activities, these include:

      • Providing technical support for products and/or services provided
      • Providing information about our products and/or services
      • Undertaking customer satisfaction surveys in order to improve and enhance our products and/or services
      • Account management and billing

Quality of Personal Information

TEAM IM will take reasonable measures to ensure that Personal Information collected is accurate, up-to-date, complete and relevant. If TEAM IM becomes aware that any of the Personal Information held is inaccurate, it will take prompt steps to correct it’s records.

Data Security

TEAM IM takes active measures to ensure the security of Personal Information it holds is protected from misuse, interference, loss and unauthorised access, modification or disclosure.

All TEAM IM ICT devices, storage and channels are subject to continuous monitoring, logging analysis and audit. TEAM IM may choose to contract a third party to perform those functions.

All Personal Information on our web site is stored at secure premises using good quality security protocols managed by TEAM IM's web site provider HubSpot. See HubSpot's Security Data Protection page.
TEAM IM's security systems are regularly reviewed and updated to maintain the integrity of the TEAM IM security posture.

Access and Correction of Personal Information

Subject to verification of identity, any Personal Information held about an individual may be accessed, updated or corrected by application to a TEAM IM Privacy Officer.

TEAM IM will endeavour to respond to access and correction of Personal Information within 15 business days after a written request is received by a TEAM IM Privacy Officer.

Direct Marketing

TEAM IM will only engage in direct marketing practices in accordance with the laws of the relevant country or jurisdiction. At any time an individual or organisation may contact TEAM IM to request that they no longer receive any marketing material or information from TEAM IM.

For email communications, TEAM IM also provides a simple opt-out (unsubscribe) mechanism that individuals can easily submit at any time.

Disclosure and Retention of Personal Information

As part of providing services to a customer, TEAM IM may disclose Personal Information to third party suppliers, partners and contractors of services.

TEAM IM may disclose some Personal Information to its affiliated entities in countries in which TEAM IM operates for the purposes of providing services to our customers, including technical support. Such disclosure is subject to the privacy laws applicable in the jurisdiction where that affiliated entity is located.

As a provider and user of cloud services, TEAM IM retains Personal Information on servers that may be located in a number of overseas countries. TEAM IM will take all reasonable steps to ensure that no person or entity, breaches any relevant privacy laws.

TEAM IM only retains Personal Information for as long as required by law and needed for our business functions and activities. It is then securely destroyed.

Website Browsing

Accessing TEAM IM's websites will result in some information being logged including the time of access, your IP address and the pages that have been viewed or accessed. This information is collected using HubSpot. Here is the link to the HubSpot Privacy Policy. If you would like to prevent HubSpot from logging your information whilst visiting the TEAM IM websites you may choose to opt out of tracking.

TEAM IM’s websites may contain links to external websites. TEAM IM is not responsible for the content or privacy policies that govern such external websites.

Privacy Issues

Any questions about this Policy or to raise any issues about privacy within TEAM IM should be directed to the TEAM IM Privacy Officer via email at admin@teamanz.com.

Due to the nature of the services that TEAM IM provides, in most situations it will be impracticable for an individual to deal with us on an anonymous basis. However, TEAM IM will consider requests on a case by case basis.

If you are not satisfied with TEAM IM’s response and the issue relates to a privacy concern or alleged breach by one of TEAM IM's affiliates, you may take your complaint to the relevant government authority responsible for Privacy.

Here is a link to TEAM IM's Cookie Policy

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